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Overview

News

Expertise Keywords

  • Consumer behaviour
  • Customer satisfaction, service failure and recovery
  • Deriving value from service products
  • Food and wine tourism
  • Marketing research issues
  • Services marketing in the hospitality field

Country Affiliations

  • China
  • South Korea

Research Publications and Outputs

Recent Publications

Publications: 128 (Other: 128)

Funded Griffith Research

Engagement and Impact

Learning and Teaching

Current and Past Courses

  • Tourism & Hosp Marketing (7202HSL)
    Convenor, In Person, Gold Coast Campus, Semester 2, 2014.
  • Tourism & Hosp Marketing (7202HSL)
    Teacher, In Person, Gold Coast Campus, Semester 2, 2014.
  • Tourism & Hosp Marketing (7202HSL)
    Convenor, In Person, Intensive, Gold Coast Campus, Semester 2, 2014.
  • Tourism & Hosp Marketing (7202HSL)
    Teacher, In Person, Intensive, Gold Coast Campus, Semester 2, 2014.
  • The Hospitality Experience (7202THS)
    Convenor, In Person, Gold Coast Campus, Semester 2, 2014.
  • The Hospitality Experience (7202THS)
    Teacher, In Person, Gold Coast Campus, Semester 2, 2014.
  • The Hospitality Experience (7202THS)
    Convenor, In Person, Intensive, Gold Coast Campus, Semester 2, 2014.
  • The Hospitality Experience (7202THS)
    Teacher, In Person, Intensive, Gold Coast Campus, Semester 2, 2014.
  • The Hospitality Experience (7202THS)
    Convenor, In Person, South Bank Campus, Semester 2, 2014.
  • The Hospitality Experience (7202THS)
    Teacher, In Person, South Bank Campus, Semester 2, 2014.
  • Hospitality Marketing (2304HSL)
    Convenor, In Person, Gold Coast Campus, Semester 1, 2013.
  • Hospitality Marketing (2304HSL)
    Supervisor, In Person, Gold Coast Campus, Semester 1, 2013.
  • Timeshare Resort Management (3218HSL)
    Convenor, In Person, Gold Coast Campus, Semester 1, 2011.
  • Crit.Iss.in Cont Tour&Hosp Mgt (6201HSL)
    Convenor, Supervised Research, Gold Coast Campus, Semester 1, 2010.
  • Introduction to Research (1002HSL)
    Convenor, Mixed Mode, Intensive, Gold Coast Campus, Semester 2, 2010.
  • Introduction to Research (1002HSL)
    Convenor, In Person, Gold Coast Campus, Semester 2, 2010.
  • Crit.Iss.in Cont Tour&Hosp Mgt (6201HSL)
    Convenor, Supervised Research, Nathan Campus, Semester 1, 2010.
  • Crit.Iss.in Cont Tour&Hosp Mgt (6201HSL)
    Convenor, Mixed Mode, Supervised Research, Nathan Campus, Semester 1, 2010.
  • Crit.Iss.in Cont Tour&Hosp Mgt (6201HSL)
    Convenor, In Person, Nathan Campus, Semester 1, 2010.
  • Introduction to Research (1002HSL)
    Convenor, In Person, Nathan Campus, Semester 2, 2010.

Research by Higher Degree Supervision or Scholarship

Theses Supervised at Griffith

Background

Education and Training

  • BA Bachelor of Arts, Ballarat Coll.Of Adv. Edn.* 2008
  • GradDipTour Hosp Graduate Diploma of Tourism and Hospitality, Footscray Institute Of Tech * 2008